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Big Apple Entertainment, Inc

Sales Terms & Conditions

The following terms and conditions along with any other policies or guidelines posted on this site shall govern your use of this site. If you visit our site or make a purchase, you are agreeing to the following terms and conditions. Please read through them before making a purchase. Purchasing tickets from a ticket broker can be much different than buying from Ticket Master or directly from the box office.

  1. Purchasing
    We provide you with the service of locating tickets for you that are typically not available through normal channels so most tickets are purchased specifically for you upon your placement of an order. Because you are buying from an independent licensed ticket broker, the price that you pay is typically substantially higher than the price printed on the tickets.
  2. Returns
    There are no refunds, exchanges, or cancellations on any order once it is submitted to us. Please order tickets only after you are certain you want them.
  3. Prices & Seating
    All Prices are guaranteed at the time the order is CONFIRMED. We will never charge you more than you authorized. Since we represent thousands of ticket sellers and season ticket holders who all post tickets for sale on our website, we cannot be responsible for typographical errors within the inventory listed for sale. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available) and also be given the option to cancel your order. Should the exact seat location listed not be available, we reserve the right to substitute seats of equal quality. Please check your tickets carefully once they arrive. Any discrepancies need to be brought to our attention within 24 hours after receiving your tickets in order to ensure the error can be rectified.
  4. Credit Card Purchases
    Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us may result in legal action brought against you.
  5. Order Processing
    You will receive an e-mail immediately after you place your ticket request confirming that we have received it. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. If you do not receive an order confirmation or updated status, please call our office to check on your order. NEVER assume your order is cancelled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 7PM EST weekdays may not be processed until the next business day.
  6. Event Dates and Times
    Event dates and times printed on the face of the tickets are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date.
  7. Delivery
    All deliveries are made via an express delivery service (FedEx) and most deliveries will require a signature. It is your responsibility to be available to accept the delivery. You also agree to provide us with a secure delivery location and authorize anybody at that address to act as your agent to accept delivery of the package for you. Please take into account any potential delays such as adverse weather conditions as we are not responsible under any circumstances for timely delivery of your tickets.
  8. Lost or Stolen Tickets
    When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.
  9. Cancelled Events
    If an event is cancelled for any reason other than an act of God (rain out, earthquake, flood, etc.), war, terrorism, strike or lockout we will provide a full refund for the amount that you paid ,less a 5% handling fee, for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, we will make every attempt to obtain a refund from the original seller of the tickets. However, no refund or percentage of refund can be guaranteed As with any other tickets, all sporting event tickets MUST be returned within the aforementioned 14 day period before we can attempt to process any refunds.
  10. Postponed Events
    If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. Since we are not able to obtain a refund on the tickets that we purchased for you we are in turn not able to offer customers refunds on postponed events.
  11. Translation Policy
    In the event that any statement in any translated version of this web site conflicts with the English version, the statement in the English version shall prevail.
  12. Limitations of Liability

    We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price.

    We are not responsible for the conditions or the actions of the crowd at any event.

    The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you.

    In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees.

Copyright © 2005 Big Apple Entertainment, Inc